| technical support program
outline |
| certificate |
| credit requirements: |
Minimum 53 Quarter Credits |
| day program: |
4 Quarters to complete |
| evening program: |
4 Quarters to complete |
| description: |
Technical Support Technicians are
trained to work on both hardware and software. These individuals
may assist end users in solving computer problems. The ability to
research and problem solve with the computer user whether in person, by
phone, or via the internet is an important skill for the
technician. |
|
| << return
to computer technology programs page |
| Course
Name |
Credits |
|
| Computer Science
Courses - Minimum 42 Credits |
|
|
| Operating Systems |
6 |
|
| Network + |
6 |
|
| MS Office |
6 |
|
| A + |
6 |
|
| Windows 2000 Professional |
6 |
|
| Database Concepts |
6 |
|
| Windows 2000 Server |
6 |
|
| Computer Programming Course - Minimum 6 Credits |
|
|
| HTML and Java Scripting |
6 |
|
| General Education
Course - Minimum 5 Credits |
|
|
| Sociology OR
Written & Oral Communication |
5 |
|
| |
|
|
|
|
|
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